Telstra cancelled an elderly users phone and does not give a rats!
Telstra cancelled an elderly users phone service with no notice. This was entirely due to Telstra’s new upfront billing system and gross incompetence.
Telstra
NBN price increase 1 July – how much are you being gouged?
The NBN price increase on 1 July relates to what NBN resellers are charged for the various tiers. What is a fair increase?
Boycott Telstra – go on, you know you want to
Boycotting Telstra is the only way this behemoth will ever learn. Customers with a gutful of poor service and premium prices are acting.
Telstra mobile and internet customers – pay more from 1 July
Most Telstra mobile and internet customers face price increases of $3-5 a month from 1 July. Now you can pay for its overhyped mobile network
Telstra’s mobile coverage called out – an extreme fantasy
Telstra’s mobile coverage has been called out as a fantasy according to new research from TPG and Vodafone.
Satellite SMS – still coming and not for everyone
Satellite SMS will allow you to send an emergency text message in areas without a 4/5G or Wi-Fi connection. Its not in Australia yet.
NBN switching – tired of Telstra, Optus and Vodafone?
NBN Switching is fast and easy, as users realise they don't have to endure poor NBN reseller service. Here are your options.
Telstra 5G Bandwidth Slicing – winners (them) and losers (you)
Telstra 5G Bandwidth Slicing is a way to extract more money from the 5G network at MVNO customers' expense.
How good is Vodafone compared to Optus and Telstra?
How good is Vodafone now that it is sharing the Optus mobile network? We assume coverage is similar, but what are the differences.
Telstra’s Retail Vs Wholesale mobile plans – the catches you need to know
Telstra’s Retail Vs Wholesale mobile plans are two very different animals but we found its MVNOs are cheaper with imperceptible differences.
Telstra fined $626K for spamming customers – fines a way of life for this Telco
Telstra fined $626K. Why? For spamming its and Belong customers with unsolicited and unwelcome texts without an unsubscribe option
Call centre call times are worst in Australia – an average of 1.8 hours (Consumer Advice)
Call Centre call times to get customer service have blown out to an average of 1.8 hours with strong adverse health and brand consequences.
Telstra screwed 9000 Belong NBN customers – it does not pay to Belong
Telstra screwed 9000 Belong NBN customers. Will it ever learn that the customer is king and lift its game at the expense of profits?
TIO says Telcos disadvantage the bush
TIO says Telcos disadvantage the bush – regional, rural and remote Australians don’t get a fair go. The key issue - reliable mobile coverage.
Telstra and Optus 3G Shutdown Extended
Telstra and Optus are giving Australians more time to prepare as the 3G shutdown is extended. The final switch-off is now set for 28 October…
Telstra TV is closing 31 October – junk the Telstra TV Box
Telstra TV will be disabled and become junk at 11:59 PM on 31 October. It becomes orphaned junk to clutter the rubbish.
Telstra Blue Tick Part II – reader’s experiences are not good (smartphone)
Telstra Blue Tick Part II follows our article on reader's experiences with Telstra Blue Tick phones. Is the tick is more about marketing?
Is Telstra Blue Tick accurate for rural phone reception? (smartphone)
Is Telstra Blue Tick accurate or just another marketing tool. Our readers increasingly say it is more marketing hype than reality. Why?
Prepaid mobile plans – are there any traps? (smartphone)
Prepaid mobile plans are good for bill certainty but they lack the flexibility of postpaid plans like International Roaming and more.
Telstra f’up again, again and again – ignores USO and converts landline to 4G anyway
The latest Telstra f’up concerns a 91-year-old, in-home care dementia/stroke patient losing her landline lifeline. It could happen to you!
Phone ring time too short? Missing calls? Here’s the potential fix (guide)
Phone ring time too short? Missing calls? You can extend it easily at no cost. The hack works on Android and iPhone.
Telstra to move your NBN home phone to Telstra 4G – DON’T DO IT (Update)
Telstra has advised its universal service obligation (USO) customers (those on the $25-45 per month plan) that receive a landline only (not data) via NBN…
Telstra’s vulnerable customers ignored – ACMA court-enforceable undertaking to address issues
Telstra’s vulnerable customers ignored - The ACMA has accepted a court-enforceable undertaking from Telstra for failing to comply with its ‘priority assistance’ obligations.
Telstra, Optus and TPG cop huge fines for misleading NBN speeds
Telstra, Optus and TPG have copped a combined A$33.5 million for lying to customers about their 50 and 100Mbps NBN speeds.
