The Exetel One Plan offers NBN 500/40Mbps for $80 and replaces all its plans. It is sure to put a ferocious, hungry cat among the NBN pigeons like Telstra, which charges $93 for a pathetic 25/4 Mbps.
Exetel, owned by Superloop, has announced that it is dropping all its plans and replacing them with a single $80 plan called the ‘One Plan’. It offers customers with an FTTP or HFC connection speeds of up to 500 Mbps for downloads.
It also comes with additional perks via the Exetel App:
- Refer a Friend, where both get $1 off their monthly bill for as long as they both stick with the plan.
- ‘Warp Speed’ upgrades to 1GB speed (TES 811/42 Mbps) for $1 a day extra
- Hibernate the internet for $1 a day while you are away (12/1 Mbps speed allows IoT to function).
Buddy outdoes Exetel with a $99 NBN 1000/50Mbps
Buddy outdoes Exetel with a $99 NBN 1000/50Mbps service for FTTP and most HFC services.
Buddy Telco, let us know that it has had a $99, 1000/50 plan since its inception, and it offers far better value ‘bang for buck’. Buddy is Aussie Broadband’s no-frills online service using all its NBN backbone, billing and support infrastructure.
What is the Exetel One Plan catch?
None as far as we can see.
- It’s a BYO Modem, which is great as it will allow you to get a better one. Read Crappy NBN Modem – here are a few better ones (2025 update network guide).
- There is no exit fee
- Works on FTTP and HFP (Ethernet only connections)
- $80 payment is monthly in advance, and Warp Speed and Hibernate are charged on the next bill.
- Payment by PayTo (like a Direct Debit or PayPal, and as far as we can find has no surcharge) or Credit card (1% surcharge). Does not appear to support Direct Debit.
- CGNAT is used to share scarce IPv4 addresses. IPv6 is available. Static IP is not available.
- Power Outage coverage requires FTTP and a battery backup (similar to Medical and Security alarms).
- Support is primarily online via Mo (chatbot) and Live Chat with the support centre (09:00 to 21:00 x 365 days)
CyberShack’s View: Exetel One Plan is the shakeup the NBN resellers needed
This is fabulous news for consumers. A no-frill, damned fast FTTP/HFC plan with flexibility.
I love the idea of hibernation, which could reduce your costs while you’re away, or it’s perfect for a holiday rental.
Exetel is a brand of Superloop listed on the ASX since 2015 and is a reputable NBN provider. It can do this as it owns Tier One network infrastructure, included fibre, subsea cables, and fixed wireless, as well as next-generation software platforms. It hosts businesses of all sizes.
Additionally, it resells the Telstra Wholesale network, but its plans are not particularly special.
However, now that this has been announced, we suggest waiting a short while to see if your NBN reseller launches similar plans.
Exetel One Plan, Exetel One Plan, Exetel One Plan, Exetel One Plan, Exetel One Plan
24 comments
Susan
I am currently on a Vodafone plan (50/25) with their router. I have a Deco X20 Next Gen AX1800 Whole mesh system Wi Fi 6 so I get good coverage in my home. I have a HFC NBN connection and I am thinking of upgrading to a 100/17 NMB plan now as I understand if I this type of plan the NBN will upgrade the plan to 500/50 at no cost. I was looking at a TPG 100/17 plan. Or I saw the Exetel One Plan – which seemed better. My question is I will need to purchase a router as my one will go back to Vodafone, I have read the articles on routers but I am confused as to what I should purchase which will work with either NBN plan and uses the Deco mesh system. Also any comment on which NBN plan I should select of the two. Thankyou
Ray Shaw
First, you won’t need the Vodafone-supplied router (which I suspect you have paid for) as you have HFC, unless you have a landline. You can plug the Deco X20 WAN directly into the Ethernet UNI-D1 NTD socket. It will handle up to NBN 1000 Mbps. The X20 is a 2.4/5GHz dual-band mesh, and frankly, if you are using Wi-Fi backhaul, you will be lucky to get 100-200Mbps from the satellite, as about half of the 5GHz band is used for backhaul. You may be happy with that. If not, please get back to me, and we can determine the best mesh for you. As for speed, 100/20 has been heaps for most homes. I would just get the free upgrade to 500/50. Your Deco won’t handle much more with Wi-fi backhaul.
Susan
Ray
Thankyou – I already have my Deco plugged into the ethernet on the Vodafone Router , but I suspect they will want it back, let’s assume they do. Is the ASUS RT BE 58U Dual Band router a good one for me. Do you know if the TPG internet offering of 100/17 will be upgraded to the 500/50 at no cost – is this f=defintiely gping to happen and does it have phone back up when the NBN goes down and they use the 4G network as Vodafone do now.
Ray Shaw
Hi Susan
The Vodafone router is likely the cause of your issues with reliability. It has a 4G fallback for a maximum of 25/4 Mbps in case the NBN goes down, and that is pretty rare over HFC. My advice is to remove this, as it is one weak link in the chain. The ASUS RT-AX58U is primarily an ‘old’ dual-band router that supports ASUS AiMesh, and while ASUS products are good, you can do far better with mesh. In fact, you won’t see a significant performance improvement over the dual-band Deco X20, so you are spending money you don’t have to. Let’s continue this over email at [email protected] and I can make a more accurate recommendation.
Susan
Ray as the HFC connection is in a pit – I notice that when it rains the pit fills with water and it seenms that is when my NBN uses 4G back up. I think that as this occurs and NBN are not willing to water proof the connections that I need 4G back up – unless you have a better suggestion. I was looking at staying with Vodafone (beacuse of 4G back up) and uprading to their Fast NBN which is 100/ and will then will be upgraded to 250/20 at no extra cost by NBN in Sept. If I do will I need a new router or will the currect one suffice. I do apprecaite your expertise. Do you think I installed the DECO so my outdoor Sonos system got a signal for music Thankyou
Ray Shaw
Water and electronics – not a good combo. If you believe that is the root cause, I would be nagging Vodafone to get NBN to fix it. NBN won’t come out unless you are experiencing regular dropouts, so you need to keep a diary. In any case, I would be really surprised if it is the HFC cable, as the Arris Box that you connect the router to is in your house and has strong error correction. It is most likely the Vodafone router, and you could try a direct connection Arris UNI-D1 to Deco first and see if it makes a difference. I strongly suspect it will. Happy to continue this via email to get the right setup for you.
Kevin D
Woosh! It happened that fast.
I have been on the Exetel 100/20 and paying $85.00. On 1st July, this tier went up to $90.00 because nbn increased the wholesale rates. So, I then look at the Exetel site and saw that you can get the Exetel One 500/40 for $80.00, right now. I also received an email to say that from September 14, I too can get 500/40 if I want. However, as I discovered by calling Exetel that this will be on my grandfathered 100/20 tier. Confused yet?
Whilst on the phone with Exetel, I changed plans and within 5 minutes I was on my new 500/50 speed tier. The changeover is that quick, and my old 100/20 tier deactivated.
So, existing Exetel customers get on to it if you want to save some dollars and get some serious speed… actually, anyone out there who is paying the Big T (and others) the same dollars for ADSL like speeds, it may be time to change.
Ray Shaw
Most resellers will be offering faster speeds at no cost from September. See https://cybershack.com.au/smart-home/dont-rush-in-for-new-faster-nbn-plans/
Kevin D
Hi Ray,
Thanks for the link, I did read it all, and it was a very informative article.
I figured that I had nothing to lose because, I was able to change to the new 500/50 (not 500/40) plan immediately, and the kicker was that it is not a Locked-in contract. So, I can terminate it any time via the new Exetel App with zero exit fees. Also, given that I was on 100/20 before, and now on 500/50 is an amazing boost for me, and for now, it is more than I really need. 🙂
Ray Shaw
I am very much looking forward to it after years of FTTN, we now have FTTP and reliable internet.
Bret Busby in Armadale, Western Australia
Interestingly, in checking, at this site address, Exetel tells me that the plan is not available, and, its parent company, soupyloopy does not offer an equivalent plan for this address, whilst spintel offers its equivalent plan for this address ($74/mth for first 6 months, then $84.95/mth.).
Ray Shaw
Great feedback – thanks
BrianG
I put it to optus yesterday – they will give their 875 plan for $99 for 6 months then revert to $129. Getting close! My main issue with moving is that my email address is with optus – so hard to remember who to update if I change providers – any suggestions on how to manage the email change. Thanks
Bret Busby in Armadale, Western Australia
The simplest thing is to do what I did about twenty years ago – register your own domain name (eg, .net, so, if your name is Fred Jones, then, you register the domain name fredjones.net), and pay for annual web hosting, at a minimal price, that includes at least one email address (I have a couple for each of my domain names – one for user, and, one for web master), total cost, about 60USD per year. That way, you have one ISP for web hosting, including email, and one ISP for Internet access, and, no matter how many times you change your Internet access ISP, you keep the same email address.
Ray Shaw
Great advice – that is what I do too.
Simon
Using and ISP’s email address is a thing of the past, most ISP’s don’t offer email accounts anymore. Time to get yourself an Outlook or Gmail email and update everyone with your new email and remove yourself from being stuck with a single provider. You’ll save a fortune having that freedom.
Ray Shaw
Absolutely
Ray Shaw
Optus and Telstra Big Puddle users are locked in. All I can suggest is that you get a Gmail/Outlook address and start using it. You can redirect all Optus emails to that, and perhaps after a few months, you can cut the ties.
Paul
Great news. Hopefully this will stir up competition & hammer Telstra.
Ray Shaw
I have come to the irrefutable conclusion that Telstra does not ‘give a rats’ about consumers. Their treatment of customers, moving to pre-paid, stinks. https://cybershack.com.au/phones/boycott-telstra-go-on-you-know-you-want-to/ And that is the tip of a very large iceberg.
David M
Tired of being screwed over by multiple price increases with TPG, then poor service and a price increase (SpinTel), I swapped to the Exetel One Plan 2 days ago. 479/47.5 speed constantly since then. Big jump from the 100/20 from TPG and 250/50 from SpinTel.
Thank you, Exetel!
Ray Shaw
It is really tempting! Love the hibernate idea too.
Terry Toomey
Understand there is no offer for FTTN. Looks like we are stuck again with higher cost and lousy service.
Regards
Terry
PS enjoying your articles. The solar/battery con was eye opener.
Ray Shaw
Hi Terry.
Unfortunately, it may be as late as 2030 before all FTTN is replaced. We write as the average Aussie would write – straight forward and no BS. It is working.