Telstra now has real-time data usage alerts
Telstra today announced that its customers will now receive real-time mobile data usage alerts. Telstra customers will now receive notifications within seconds of having reached 50%, 85% and 100% of their included monthly data allowance. These alerts were previously delayed by as much as 48 hours.
"We’re glad to see Telstra implementing real time alerts for mobile data, this is a great win for consumers," said ACCAN CEO Teresa Corbin. "Excess mobile data charges continue to be an issue for consumers with the latest Telecommunications Industry Ombudsman (TIO) Annual Report showing that the number of these complaints has grown by 27.2 per cent in the last 12 months. We hope the alerts help consumers more easily track their usage."
In addition to real-time data usage alerts, Telstra will introduce new alerts for customers who incur excess data charges. Customers will be alerted for every $50 of excess data charges they incur.