Soul under investigation

Soul Communications is under investigation by the Workplace Ombudsman for failing to pay wages and entitlements to staff.

According to reports in The Australian, Soul Communications is currently under investigation by the Workplace Ombudsman for failing to pay wages and entitlements to staff.

The embattled telco is also facing legal action from phone dealers who allege that Soul owes them more than $1 million dollars in commission fees. Meanwhile the company continues to cut staff in an attempt to cut ballooning costs. Customers of the company have also been feeling the fallout – with many having difficulties contacting the company and experiencing waiting periods of longer than an hour to speak with a customer service representative…

Documents obtained by The Australian revealed hundreds of complaints including customers being back billed almost $1000 for charges dating back six months.

Soul is a subsidiary of SP Telemedia, which was recently bought out by Australian Internet Service Provider TPG.

Source: The Australian



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