Optus Quick To Jump Into Breach Left By Kogan

Kogan Mobile customers risk being stuck in the lurch after wholesaler ispONE went into voluntary administration, with administrators immediately cancelling ispONE’s wholesale deal with Telstra, which affects Kogan customers.

 

Kogan can either try and deal directly with Telstra or another provider like Optus, which is unlikely. And even if they did, the company would probably have to buy a new SIM card for every customer. Kogan has said that they will give money back to consumers on a pro rata basis.

 

Meanwhile, Optus has jumped on the bangwagon with a one-off offer to disenfranchised customers. From 5pm today, Kogan customers who transfer their number to Optus Prepaid can get a special deal. Sign up to Optus Prepaid Social 4G* and on your first three recharges of $30 or more, and Optus give you double the data and double the standard talk in Australia.

 

Ben White, Vice President Mobile Marketing at Optus said, “No one likes uncertainty with their mobile service and we feel for people who are currently worrying about it. We’re hoping to make things better by offering an easy way for you to come to Optus, keep your existing number and continue using your mobile service. We’re offering a service people can trust with clear and simple plans, and assurance about their network, with access to Optus 3G or superfast 4G.

Tips for transferring your number (we call it porting):

  • To transfer your number, you need to swap your current SIM with an Optus one
  • You can get a SIM at your local ‘yes’ Optus store^, on the Optus website or from anywhere that sells Optus Prepaid (available at over 9,000 retailers across Australia)
  • The friendly people at any ‘yes’ Optus store can help you port your number or you can do it yourself at optus.com.au/activate
  • Make sure you give us your correct mobile number and date of birth so we can get the details right
  • Remember, porting can take up to four hours so please be patient, but hopefully it will be a lot quicker
  • Customers can bring any phone that’s compatible with the Optus network, whether it’s 3G or 4G ready

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