- Glitch with the integration of Seesmic
- HootSuite CEO Ryan Holmes send apology
- Gives product credit as a promise
Under 4,000 HootSuite’s users’ private email addresses were mistakenly sent out by social network management software company HootSuite as the result of a glitch with the integration of Seesmic.
HootSuite recently acquired Seesmic, a social networking service similar to HootSuite, Users were then integrated into HootSuite Pro, a paid version of the aggregator.
According to reports at TNW, former Seesmic users who were going to be affected by the cut-over received hundreds, some even thousands of renewal emails from HootSuite on Saturday. The emails contained the email addresses of "under 4000" other HootSuite users in the "To" field.
HootSuite CEO Ryan Holmes quickly issued a statement with an explanation, an apology, and a promise.
"The issue has been contained," said Holmes, "but will likely continue to cause concern over the next few days as people who were away from their computers and email continue to discover the issue."
Holmes also reassured HootSuite users that their data is still safe as it's not "connected to this failed system in any way." He asked users receiving the email to promptly delete it from their mailboxes.
HootSuite's current promise of reparations comes in the form of a "product credit as a further sign of the company's utmost respect and desire to make things right."
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