Government Wants Your Feedback On Mobile Experience

The Australian Communication and Media Authority (ACMA) is holding a public forum focussed on consumers’ understanding and experience of mobile network performance. This will be an opportunity for consumers to have their say on not only the performance of their provider’s network but whether they have a genuine choice as to which provider than can use.

 

The Australian Communication and Media Authority (ACMA) is holding a public forum focussed on consumers’ understanding and experience of mobile network performance. This will be an opportunity for consumers to have their say on not only the performance of their provider’s network but whether they have a genuine choice as to which provider than can use.
 

 “want to explore whether consumers are able to understand what is happening when they have a poor experience using their mobile device, and whether they are able to compare and choose mobile networks according to their particular needs,” says ACMA Deputy Chairman Richard Bean.
 

A recently released discussion paper identifies areas for focus at the forum. It explores:

  • The factors that shape consumer perceptions of good and bad mobile network performance
  • Key technical aspects of mobile performance and network management
  • The information currently available to Australian consumers about the performance of mobile networks.

The forum, to be held in Melbourne on 14 November, is open to the public, but you must register first. You can also participate online.

 

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