Fed Court Puts Cardcall To The Sword
International phone card selling company has been hauled over the carpet by Federal Court
Consumer advocacy group the Australian Competition and Consumer Commission (ACCC) is happy about international phone card seller Cardcall being given a red card by the Federal Court.
- No fees other than the timed call charges would apply when in fact service fees, connection/disconnection fees and surcharges applied.
- A certain number of minutes was available on the products when in fact the total number of minutes could, at best, only be achieved through one continuous call and calls were charged in incremental periods.
- Service fees, connection/disconnection fees, and surcharges applied, thereby diminishing the number of minutes available.
- Certain rates per minute were available on the products when those rates did not take into account that calls were charged in incremental periods, service fees, connection/disconnection fees and surcharges applied resulting in a higher call charges
Cardcall agreed to produce a generic consumer guide to fees and charges on pre paid phone products and to change its advertising to clearly and prominently disclose any additional fees and charges.