ACCC warns of NBN scams seeking bank details

The Australia Competition and Consumer Commission (ACCC) today issued a warning urging consumers to be wary of scams relating to the National Broadband Network (NBN). The ACCC says that these scams may try and sell consumers equipment they do not need, or try and collect personal information such as bank details, claiming they are necessary to connect to the NBN. These scams are reportedly being orchestrated both door-to-door and over-the-phone.

"Scammers often use major government programs to trick people into handing over their money or personal details," said ACCC Deputy Chair Delia Rickard. "We’re warning the community to be on guard and check who you are dealing with before providing any personal information or making purchases."

"If you are unsure about what you need to do to switch to the NBN, you should contact your preferred telecommunications retail service provider. NBN Co does not provide retail services to consumers so will not generally ask for banking details. Never give your account details unless you made the contact. Don’t rely on numbers, email addresses or websites provided – find them through an independent source such as a phone book or online search. Do not purchase any new equipment before speaking with your provider.”

The ACCC advises individuals who think they may have provided account details to a scammer to contact their financial institution immediately.

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