ACCC Wants Transparency When Broadband Monitoring

The Australian Competition and Consumer Commission (ACCC) wants transparency when it comes to the performance of the NBN, and is inviting comment on a proposed program for monitoring and reporting broadband performance in Australia. However, if a program is to get up and running it will be dependent on whether they can get funding to implement any recommendations.

 

 

The Australian Competition and Consumer Commission (ACCC) wants transparency when it comes to the performance of the NBN, and is inviting comment on a proposed program for monitoring and reporting broadband performance in Australia. However, if a program is to get up and running it will be dependent on whether they can get funding to implement any recommendations.

 

The program would test data transfer rates and other indicators of broadband service quality experienced by consumers using the system. Results of the testing would be made available to consumers and service providers.

 

 “A program of this type could benefit internet service providers and consumers of broadband services in Australia. Information on real-world performance would help consumers and small businesses choose the right service for their needs and budget, and help them to identify whether they are receiving the service quality they were promised,” ACCC Commissioner Cristina Cifuentes said.

 

“Additional transparency on the quality of broadband services would also promote competition and encourage internet service providers to invest where necessary to deliver higher quality services to consumers.”

 

ACCC is seeking views from consumers, internet service providers and IT companies about how the program could be implemented in a manner that delivers benefits to everybody, while remaining cost effective.

 

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