ACCC And Mobile Phones: Know Your Rights

This week the Australian Competition and Consumer Commission is taking part in National Law Week, focusing on mobile phone issues for consumers.

This week the Australian Competition and Consumer Commission is taking part in National Law Week, focusing on mobile phone issues for consumers.

The ACCC’s Regional Outreach Managers are joining in a range of activities with their local law organisations where they will attend court open days to explain the many ways the ACCC helps consumers and facilitate role plays in secondary schools to educate students about warranty and refund rights for mobile phones. The activities will help make all mobile phone users, from teenagers to the elderly, more aware of their consumer rights.

One of the main issues consumers must be aware of includes downloading of ringtones, games and other premium services. These services are frequently offered through a subscription and consumers may not actually understand the charges involved until they receive the bill or their credit disappears.

The continual evolution of scams also means that mobile phone users are being targeted, particularly those who use their phone for banking or making purchases. Scammers may pose as a bank representative or another organisation claiming to need personal details – when in fact they want to use them for scam purposes.

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