StoresOnline Misled Consumers

The Federal Court has found that e-commerce marketing companies StoresOnline International, Inc. and StoresOnline, Inc made misleading and deceptive representations regarding the price of their products and services.

This judgment represents a successful conclusion to the second proceeding taken by the Australian Competition and Consumer Commission (ACCC) against StoresOnline.  In each case it was claimed that there was misleading and deceptive conduct in the promotion and sale of StoresOnline home business e-commerce software packages. 

The packages were promoted through a series of seminars, primarily to those wishing to set up small businesses online. Justice Edmonds made orders by way of declarations that StoresOnline, since October 2006, had engaged in false and misleading conduct in breach of the Trade Practices Act 1974 in relation to the promotion and sale of its software packages.

The particular conduct of StoresOnline found to contravene the Act included:

  • at workshops and seminars StoresOnline represented that it offered for sale or sold packages at a "full" price when StoresOnline packages had not been offered for sale or sold at that price in Australia
  • at workshops and seminars StoresOnline represented that it intended to offer StoresOnline packages for sale to workshop attendees at a particular offer price for 90-days from the date of the workshop when it had no such intention
  • and StoresOnline packages were not available for purchase in the period following the workshop, and at workshops and seminars StoresOnline represented that the difference between the full price and the 90-day offer price for StoresOnline packages was the amount a consumer could save by attending a Stores Online workshop and purchasing the packages when that level of saving did not exist.


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