Optus raincheck policy proving painful for customers

Optus customers who missed out on the iPhone and took a raincheck on the device are being billed for the new phone despite failing to receive the handset.

Optus customers who missed out on the iPhone and took a raincheck on the device are being billed for the new phone despite failing to receive the handset.

According to reports in The Australian although customers are clearly warned about the conditions of the Optus raincheck policy some have been exceptionally unhappy with the charges they are receiving since signing up.

With Optus’ raincheck policy, customers can take up one of three options:
1. Connect to an advertised plan; order the advertised mobile phone and use alternative equipment until the advertised mobile phone is available.
2. Connect to the advertised plan, order the advertised mobile phone and suspend the advertised plan until the advertised mobile phone is available
3. Connect to the relevant advertised plan and buy a different mobile phone that is in stock.

With the demand for the iPhone being so high,many customers have taken the raincheck option in the hopes of speeding up the process of getting an iPhone but more than three weeks later most are still waiting, with some customers reporting that they have been told the phones may not arrive until September.

An Optus spokesman said anyone who signed up to the raincheck system would receive a call when the iPhone became available, and that any customers not happy with their contract should contact Optus customer support.

Source: The Australian



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