Optus’ network has failed for the second time in the last two weeks, this time mobile phone users across the East Coast were affected by an outage.
Optus’ network has failed for the second time in the last two weeks, this time mobile phone users across the East Coast were affected by an outage to the 3G network.
Users reported being unable to make calls,,browse the internet or receive email or MMS to the handsets for a period of up to eight hours.
To compound matters it was alleged that Optus support members were giving inaccurate information to customers regarding the system fault.
Optus 3G customers as far afield as Brisbane, the Sunshine Coast, and Melbourne all reported facing similar outages.
An Optus spokeswoman confirmed the carrier’s 3G network was experiencing problems but was unable to pinpoint the root cause.
“Our 3G data services in Sydney and Melbourne are currently affected by an unknown problem,” she said.
3G subscribers to Virgin Mobile, a wholly owned subsidiary of Optus, also reported similar network failure.
Source: The Australian