Optus $100 million overhaul nears completion

With its $100 million billing and customer systems overhaul nearing completion, Optus is on the hunt for software and systems integration suppliers.

With its $100 million billing and customer systems overhaul nearing completion, Optus is on the hunt for software and systems integration suppliers.

The new work program is part of an extensive overhaul of the existing corporate, wholesale and consumer divisions; codenamed Project Reitz (in honour of the first doctor to complete a heart lung transplant).

Its aim is to install a next-generation billing and customer relationship management platform across the company. Project Reitz uses two systems developed in-house by Optus parent Singapore Telecommunications.

Optus chief information officer Lawrie Turner said:

“Like all the large IT operations companies we are looking to reduce the number of systems and we will try quite hard to use what we have.

“We are certainly looking for systems integration partners, as that has worked well for us.”

The first phase of Project Reitz – which has involved three releases – covered the Optus consumer and small business division, with the exception of about 500,000 users of the hybrid-fibre coax residential network in Sydney Melbourne and Brisbane.

All ADSL broadband and telephony and all pre-paid consumer and small business customers are now on the new billing system. 75% of post paid mobile customers have also been moved onto the new system.

Turner says the new system will ultimately deliver tOptus with a single view of customers and allow better facilities for customer self service.

Source: The Australian IT

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