The free NBN Speed upgrade for FTTP and HFC customers will not break your existing modem. You just may not benefit from the extra speed (which is free anyway).
You see, NBN providers sold you a crappy modem/router (Read Faster NBN speeds are coming – can your router handle it?), and some of these, particularly those with Wi-Fi 5 AC and earlier, don’t have the 1000Mbps WAN interface; they max out at 100Mbps. All that means is you will continue to get speeds up to 100Mbps.
Most of these modems also lack the CPU ‘horsepower’ and RAM to utilise that extra speed, but you will still get enough to use at least 100Mbps. Power users will have long since upgraded to Wi-Fi 6 AX, 6E AXE, or 7 BE.
So don’t panic and don’t fall for the modem BS that we have seen NBN resellers sprouting.
NBN resellers are still selling crap modem/routers!
These are designed to work with Ethernet (FTTP, HFC) or Phone lines (VDSL, FTTN, and FTTC). The latter are not getting the speed upgrade anyway.
Most have a 1 gigabit (1000 Mbps) WAN port (internet in), and the new ones are Wi-Fi 6 AX or some are Wi-Fi 7 (BE). To keep costs low, they are all 2.4 and 5 GHz ‘dual-band’ and frankly, very poor performers, particularly if you want to use mesh.
These also have a landline port if you need that. Some providers, like Telstra, use a proprietary landline port, which means you must use its modem if you are a Telstra customer.
You will get a circular 2D Wi-Fi 2.4 GHz and 5 GHz band coverage of about 20/10 metres. Every time the signal passes through a wall (especially concrete or brick), cupboard, or window, you lose about half the signal strength. Or if you have the modem against an outer wall, you lose 50% of the coverage anyway.
FTTP and HFC users can do so much better than a crappy NBN provider modem.
The real issue is you don’t know what you are missing
Over the past few weeks, we have helped for free over 100 CyberShack newsletter readers to get better whole-of-home Wi-Fi. Read Seamless whole-of-home Wi-Fi is easy with Wi-Fi 6/6E/7 (2025 update network guide).
In essence, we help them determine priorities, such as where they need strong Wi-Fi, the best position for routers, and possible Good, Better, and Best cost options, among other things. The free and unbiased advice is only available in August/September for CyberShack newsletter readers (Subscribe here). We got swamped in August, but we also achieved 100% success because we don’t sell anything, don’t receive a commission, and don’t pass on leads.
Key Free NBN Speed upgrade messages for FTTP and HFC users
Your current modem/router will work with the speed upgrade. It may not take advantage of the extra speed, which you are not paying for anyway.
If your modem is Wi-Fi 5 AC or earlier, it likely won’t be protected from bot hacks, so it’s time to think about upgrading.
Consider whether you are happy with your current Wi-Fi. Does it work with external security cameras and video doorbells? Does Netflix buffer, and does it feel slow? If so, become a CyberShack reader and access our free advisory service.
Don’t be conned – there is no rush to do anything.
Extra reading
Got a Wi-Fi problem but not much cash to fix it?
Don’t rush in for new faster NBN plans
Fix Wi-Fi blackspots fast and often at no cost
Telstra Smart Modem 4 – still a crappy NBN modem. Here is why (update
NBN switching – tired of Telstra, Optus and Vodafone?
Update: special free advice for CyberShack Newsletter Readers
We have had 100% success in helping more than 230 readers since August who have been living with crappy NBN modems and pathetic Wi-Fi speeds. No, we don’t sell anything, make a commission or pass on leads, so you can be sure our advice is free and unbiased.
I am sad that we cannot continue the free service at this scale because it is obviously useful, but it has really affected CyberShack’s output – four posts since last week. We have a backlog of over 30 devices to review, or 8-10 weeks of work, due yesterday!
If you need help, read about what we learned. Crappy NBN modems – the lessons we learned from our free advice. We learned many things about crappy NBN Modems, but most of all that the NBN Reseller does not give a rats about if its modem will work in your home.
If you still need advice (always free to readers), we will provide help. All we ask is that you donate (whatever you think the advice is worth), in CyberShack’s name, to the Smith Family to help give children in need access to tailored out-of-school learning support and mentoring programs, to help them catch up, keep up, and stay motivated in school. Our kids are our future. Or if you don’t donate, why not suggest to 10 friends that they subscribe to our newsletter – do something nice for them.
To access the service:
First, subscribe to our free weekly email. No catch, no junk mail – just an overview of last week’s articles every week.
Then, email a home floor plan (preferably with room dimensions and levels if applicable) to [email protected]. If you can’t find a plan, search for your address, and most real estate listings will have one, or just hand-draw one. Mark on the plan:
- NBN provider and plan speed
- What type of NBN do you have: FTTP, HFC, FTTP, FTTC, etc.
- Where the NBN Network Termination Device (NTD) is (that is, the Ethernet box with a UNI-DI port) or if it’s FTTP/FTTCC over copper, where the phone points are.
- IF you have Ethernet wiring points and where the patch panel is (mark with an X)
- What brand/model of modem/router gateway is attached to the NTD:
- Do you have or need a landline?
- Which rooms must have good Wi-Fi?
- Where the TVs, game consoles/PCs are?
- If you have outside security cameras or a video doorbell, and their placement.
- If you have mesh or extenders, the brand/model and placement
- Your approximate budget.
We will create a Wi-Fi heat map and tell you what you need to get far better Wi-Fi.
A response can take a week or so, depending on workload.
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33 comments
Jon
I just upgraded to 500/50 and is still using a Technicolor TG789Vac V2 HP, with wired speed test achieving close to 500 for DL, using wifi on a laptop and phone just achieving speed of around 50 for DL and 20 for upload, is there a way to improve WIFI using this router what config do I need to change or buy a new router?
Ray Shaw
Hi Jon
The Technicolour TG789Vac V2 HP is a Wi-Fi 5 A1300 2.4/5GHz 400/867Mbps HALF-DUPLEX but has gigabit LAN ports. What that means is that connect by Ethernet and you will get 500/50Mbps, but via Wi-Fi 5GHz, you will see the speed you are getting. It is not powerful enough to manage 500/50 routing, let alone wi-Fi. The reality is that you need to upgrade to a new router that has the CPU and RAM, as well as Wi-Fi 7 4K-QAM, and MLO to get Wi-Fi speeds over about 250/20Mbps. Read this https://cybershack.com.au/smart-home/crappy-nbn-modems-the-lessons-we-learned-from-our-free-advice/ and if you need help, we are still offering the free advice as per this article, provided you make a small donation (whatever you think the advice is worth) to the Smith Family charity. I have updated the article.
Ros Gardner
Since last week we’ve been chasing Optus to upgrade my NBN. Started with their Optus App asking for it [NBN has confirmed my address is suitable, it’s HFC]. A tech person from India called us to clarify and eventually over the weekend advised that he couldn’t do it and to call Optus during the week, as they should be able to.
Today {Monday 29th Sept.] I called and got the Philippines call centre. After 23 minutes including being put on hold after answering their questions and having the call discontinued [ie. hung up on], the lady I was speaking to, called back to say that yesterday NBN has stalled the offer!!! However, when the offer/NBN notified them it was back, they would go ahead and upgrade our plan.
I’ve signed up for the NBN’s newsletter and it doesn’t mention any stopping of the availability. So, I called Aussie Broadband to see if they had a stoppage but the lovely girl I spoke to, said they were still providing the upgrades where available.
I find this Optus advice rather bewildering. Have you heard what the issue is ?
Ray Shaw
It is Optus – say no more. Many of our readers have 500/50 NBN on Optus from 15 September and just needed a new router or mesh (Optus Smart Modem is marginally better than Telstra). This is from the Optus site:
Optus is offering a free upgrade to faster speeds for eligible nbn™ plans, including the 500/50 Mbps speed tier (which they refer to as 500/43 Mbps Typical Busy Period), which began in September 2025. Eligible customers with FTTP (Fibre To The Premises) or HFC (Hybrid Fibre Coaxial) connections will automatically be upgraded at no extra cost to their existing plan fee. The upgrade is automatic for eligible customers, so no action is required. Optus will begin implementing the changes from mid-September 2025.
Ros Gardner
Thanks Ray. I’ve heard it might have something to do with the Optus upgrade that cancelled the OOO Network. ie they’re too scared to implement any changes [?]. Meanwhile we’re looking at alternate providers. We’re seniors and find it quite confusing, plus we have landline, which apparently slows the transfer process. However, we’ll keep trying.
We really appreciate your info. thank you for helping all of us. I’ve learnt a lot from reading your answers to all the questions you received.
Ray Shaw
Hi Ros
Give Aussie BB a call. They can port the phone number and use standard SIP/VoIP, so you can use a decent router and a low-cost ATA adapter.
Anne Rout
Just a massive thankyou to Ray Shaw. We did get one of the crappy NBN modems and satellite from our provider and it was absolutely useless.
I sent Ray a map of our place and provided the details he needed and BINGO BANGO fantastic advice re placement and equipment.
With a (huge) amount of perseverance, I was able to change providers from Tangerine (stay away for your sanity), purchase the recommended equipment and install it myself in a matter of moments. Also managed, again with a (huge) amount of perseverance, to return the crap and get a refund – we now have excellent coverage and a new provider, who have already been worth their weight in gold!! so happy I found this newsletter and followed the advice.
Thanks again Ray!
PS Divorce safely avoided.
Ray Shaw
Hi Anne
You are too kind. I am so gl;ad our 100% record is unblemished!
Christian Schaetzle
Hello Cybershack
I have read the article and it is very helpful.
I have the Telstra Smart Modem 2 And it works reasonable!
I have a Sonsos system with 4 speakers and my son has his own Sonos System with another 4 speakers.
Every so often I have drop outs on my Sosnos system wheil listening to music
I also have 4 Alexa devices and a Hue light system with 12 lights !
Telstra has now updated my speed to 500 !
What would be the best router/modem to upgrade from the Telstra Modem.
I also still have a land line phone which I need ! Do I need to stay with the Telstra modems ?
Thanks for your help on this one !!!!
Ray Shaw
Hi Christian
Please read the article again, and you will see at the end what I ned to help you.
Ari
Why don’t you do a story on those of us who are stuck on FTTN and can’t get these upgrades? Like thousands of Australians in older apartment buildings we’re not eligible. NBN Co has offered little detail for FTTP connection for the foreseeable future at least.
The maximum I can get is 50Mbps for nearly $90/month. Even though many resellers offer higher speed plans, they simply can’t deliver them under the current infrastructure. It’s galling to read that people can receive speed upgrades for ‘free’ for much less money than those shackled to FTTN.
Ray Shaw
I feel your pain. I waited seven years for the FTTP upgrade from FTTN, and it was worth it. I will do something, but I need to know NBN’s official policy first.
Suzanne Lea
I’m on a plan 25 with HFC NBN Connection with Telstra as the provider quite a new modem however on phoning Telstra I was advised to receive the higher speed I was not eligible for the upgrade for free and would need to go to plan 50 at extra cost. My reaction to this information was who is the culprit in false advertisin. I would appreciate your advice.
Regards Suzanne Lea
Ray Shaw
Hi Suzanne
The free speed upgrade is for FTTP and HFC customers on 100/20Mbps only. NBN is doing this for free – not Telstra. The lower 25 and 50Mbps plans are being phased out or priced out (Telstra is $93 for 25/5Mbps). Telstra’s plan 500/50 is $95 a month for 6 months and then goes to $113. Aussie BB is $85 for 6 months, then $95.
Steve
Upgrade not for all. NBNCO is only upgrading End users that on 50 Mbps teir and above. I’m on 25 tier in which my line speed can support an upgrade.in speed. I don’t understand why I’m excluded.
Vu
Hi Ray,
I have a Telstra Modem Gen 3 on FTTP 100/20. It has been upgraded to 500/50 last week and the speeds are in 450 /45 most of the time. I have 4 Swann wifi camera for outside coverage. They are working fine and no issues. I have a 45 sqm double storey house. I am looking to get a TP link BE11000 3 pack Deco mesh wifi 7 which is close. It is for better security and better consistent speed coverage. The Modem is close to the NBN NTD box. Is that good enough for me to go ahead? I had a TP Link wifi extender AC1750 but it is not compatible with the Gen 3 modem due to encryption I suspect. It is connected to modem but no internet output. It used to work OK on Modem Gen 2 but I got the newer modem due to higher speed upgrade. Thank you
Ray Shaw
Hi Vu
The Gen 3 modem (SM3) should be ‘ditched’ as long as you are not using a landline. If so, it needs to be moved to a secondary position working off the BE65. NTD > BE65 WAN > BE LAN > SM3 > Phone.
Then place the Satellite 1 about 10m from the BE 65 (or you may need Ethernet) and Satellite 2 upstairs. If you need more help, there is an email address and things I need to know to provide more free assistance.
Ray Shaw
The minimum FTTP plan for upgrade is 100/20 and it goes to 500/50 for free next week. If you pay about $20 more a month you get the free speed upgrade.IN fact NBN says its costs more now to provide the lower tier and these may disappear next year.
Geoff Roberts
What you fail to mention here is that if you have landline phone, most ISPs ‘don’t support’ the use of 3rd party modems and consistently refuse to supply SIP credentials etc insisting you must use one of their modems. I have FTTP and still using our crappy VDSL modem that’s years old and they didn’t upgrade it when we moved to fibre. I can upgrade to their latest, for a stiff price. Not good is it? Iprimus in case you’re wondering.
Steven
Speed is great when you have to upgrade to fibre but it’s already expensive paying 86.00 which includes the Landline. Free for now as these free fibre upgrades will be paid for by the End User in future hikes.. When I got upgraded from 12 to 25 tier I later paid for the upgrade. This is NBNco Strategy at work.
If these tiers are planned to be removed next year, I’m guessing if you can afford it great, if not, you will have to move to 5/6G wireless as is a cheaper option providing better speeds more for less.
Ray Shaw
I usually warn users that some providers like IPrimus, Telstra, Vodafone lock lanmdline users in via proprietary SIP and wont reveal passwords. You can use the old modem (WAN) via Ethernet from the new router (LAN) and it will still provide a landline. If you need more please contact me on [email protected]. DO NOT BUY A NEW ‘CRAPPY’ MODEM. You can do better for wholke of home Wi-FI.
Paul
This is where it is very important to do a little bit of research and buy the best equipment for your own situation and not rely on a generic router that in most cases isn’t suitable but junk
Ray Shaw
If common sense prevailed, no one would buy these crappy modems/routers. They do so because they are cheap and the NBN reseller makes more profit. I hear that one common model costs A$72.50 wholesale and is sold for $150-199.
Luke
So been having issues with tpg alot and they supply a vx420-g2v which is an absolute blinder of a mess and I’m needing stable internet connection it self not WiFi but the internet it self as I’m primarily using Ethernet. I feel the modem can’t handle the 1000Mbps so it throws the lcp and starts throwing the PADI as well only had 2 logs of Dyndns logs so far I’m super undecided on what modem I should get would love some feedeback
Ray Shaw
Hi Luke
In the article is what you need to do to enable me to help. If you email details to [email protected] I will get back in a day or so.
tony snushall
We have a Telstra smart modem Gen 2 with voice backup, model DJA0231. Our connection is HFC. Seems to be working okay. Are we out of date or need an upgrade?
Ray Shaw
Hi Tony
Your SM2 will handle 500/50Mbps, but it depends on whether you are a power user. It lacks the RAM and processing power for loads like 4K streaming, gaming, etc. If you need more contact use at [email protected] for free and unbiased advice.
Robert
Hi, vodafone won’t give me the free nbn speed unless I pay extra so I am voting with my feet and looking for another provider. So much for loyalty
Ray Shaw
Some NBN resellers are charging for extra speed even though it’s free for FTTP and HFC users. It may be that you have FTTP or FTTC. Put your address in at Aussie Broadband, and it will tell you what connection you have.
Raymond Jones
Your newsletter is very helpful.
Can you explain if you upgrade to fibre to within your house:
1. If I have an Optus wifi6 modem, do I have to upgrade it?
2. I have a Google nest, cat 6 cable to a 8 splitter to my TV, Fetch, etc
Do I need to upgrade to get the speeds?
Ray Shaw
Hi Raymond
No, you do not have to upgrade your Optus wi-fi 6 modem router. Optus does not publish all specs, but it should support 500Mbps download (WAN port may support 1000 Mbps) and the LAN ports should be 1000Mbps. The key issue is whether it handles the load you put on it. Many low-cost modems ddon’t have enough CPU power or RAM. Try it and see if you are happy.
Brian Enright
I have been with Exetel for years and I got my NBN installed (fibre to premises) a year ago after they contacted me with a free upgrade from the footpath. I took it up however my speed was not up to scratch with my ZTE modem they supplied as it’s so old. I decided to invest in a orbi mesh router (which I connected through the modem for Wi-Fi) I how get the speed up to 107mbps. How they have informed me of the increased speed where I’ll get up to 500mbps without any extra cost, which I’m happy about. So will I still get the extra speed increase through orbi or need to get a new modem? or just wait and see what happens.
Ray Shaw
You did not mention the Orbi model number, but if it is Wi-Fi 6 or later, it will have a suitable CPU, RAM, WAN and LAN to handle the 500Mbps. You would be pushing it trying 1000Mbps. GIve it a go!