Most Telstra mobile and internet customers face price increases of $3-5 a month from 1 July. Why? So, you can pay for it to invest more in its overhyped, over-exaggerated mobile network.
Hot on the heels of the shock disclosure that Telstra’s mobile coverage called out – an extreme fantasy where Telstra has overhyped and overestimated its true mobile coverage by more than a million square kilometres comes a kick in the guts to everyone suffering from massive cost-of-living increases.
And it is sneakily forcing its users from post-paid to credit/debit card prepaid so it can get its money upfront and reduce bad debt. It is an old trick to move its cash flow forward a month—it looks good to shareholders.
New Telstra mobile and internet prices from 1 July
27 comments
Elizabeth Jensen
Our internet is dreadful. Been on Telstra NBN years , pay $105 for bundle and phone been disconnected years too. So only use for streaming and some online things. Drops out often when watching APPLE TV.
Ray Shaw
NBN is inherently ‘good’ and different resellers add their billing systems and more, and mess it up. Telstra was woeful for me, but swapping to Aussie Broadband instantly fixed two years of Telstra hell. Give Aussie a go https://cybershack.com.au/smart-home/nbn-switching-tired-of-telstra-optus-and-vodafone/ and perhaps look at a better router.
Dale B
We changed from Telstra to More Mobile and halved our mobile costs for the same crappy Telstra coverage.
Mobile coverage is n absolute joke. We live in an area that is surrounded by 5G, yet in 2025, we are an island with only 4G mobile coverage.
Philip
Telstra is not the only telco increasing its NBN internet service prices.
Optus is doing exactly the same.
Ray Shaw
You are correct, and we did a further article https://cybershack.com.au/phones/nbn-price-increase-1-july-how-much-are-you-being-gouged/. It is not the increase but the fact that it’s double what NBN is increasing its charges by.
Murray Cowdell
What about the email so that you are going to have to pay prepay . Happy to forward the email I received
Ray Shaw
Please send to [email protected]
Bev
I have been with Telstra for years, and have no complaints. I am happy to pay an additional $3 per month, our internet is fast and reliable, and the staff at Telstra Pakenham are amazing. I have no problems with mobile coverage.
Rick Archer
Hi Ray ,
We’ve spoken before about Telstra never changing because they are always accomodating the share holders . This just confirms it . 👎
Jennifer
Two elderly relatives, who due to health reasons are both on Telstra’s Priority Assist list, are currently paying $27 p/month for their landline plan. Telstra’s new plan charges $50 p/month – an increase of $23. The new plan includes 2GB data – totally useless for people who can’t use smart phones, computers or tablets. Is there a cheaper option anywhere?
Ray Shaw
The new $50 plan is the cheapest and generally uses 4G instead of NBN (to keep the money with Telstra). 4G is highly unreliable. There is a $10 per month concession https://www.telstra.com.au/home-phone for eligible seniors. Telstra have to provide this under the Universal Service Obligation system, where other Telcos do not.
Aruna Gunasekera
I have been Telstra business for years. Their coverage has been awful and no value for money specifically international roaming. I certainly moving my business to a better provider
Ray Shaw
I don’t know what business services you use, but have a chat to Aussie Broadband and see if thier business packages meet your needs.
Graham Nevill
I chatted with Telstra and the guy sent me a case number and said to negotiate a discount when the price rise takes place. I think the chances of that happening are greater than me winning Lotto.
Ray Shaw
Pigs are flying again. Let me know how you fare.
Peter V. Rice AFSM
Testra becoming unaffordable for many!
And this pre paying bills stinks. Been a Telstra customer for $50 years and pay on time always.
Should be a law against this.
May have to look at other oroviders?
Eric Collier
The problem is that many other providers use the Telstra network. I’m now expecting an email from my provider to advise my costs are going up because they use the Telstra network. You’re right though – the whole thing stinks. Telstra are not on my list of value for money providers.
Ray Shaw
Pretty much all MVNOs and NBN resellers are pre-paid. Chat to Aussie Broadband as they have some post-paid options for internet and mobile.
John
Well done Ray, shout it from the rooftops. !
I’m done with all their recent gouging.
Ray Shaw
Can I buy you a megaphone?
Robert Atkinson
Just another ripoff by Telstra but until Optus and Vodafone coverage improves and they can prove it. we have to suffer Telstra increases I would move tomorrow but Optus and Vodafone service coverage always fail the test.
Ray Shaw
I am pretty happy with the Telstra Wholesale network, even if Telstra caps speeds and offers less coverage. Woolworths or Aldi are your best bet. I don’t use Optus, but many friends do. Look at RFNSA https://www.rfnsa.com.au/?first=1 and see what tower coverage you have. You might be surprised. City coverage is pretty much the same.
Robyn Knorr
I received an email to say Optus charges were going up similarly. I have a landline phone that I need to keep because I look after a lady who has an alert alarm. I refuse to have the mobile in my bedroom at night but I can have the landline, with no issues. I spent about 45 minutes on the phone to Optus (which was surprising it was only that long; mostly me waiting while consultants went and spoke to the “higher ups”) to see whether, if I changed to a 4G Internet plan whether I could still have the landline. Answer, in short, No. I also asked about a reduced $ cost. In the end I scored $10/month off the same plan I have for the next 12 months. The plan is too expensive, like most Telcos, but at least I was able to “beat” this price rise.
As soon as there is any payrise announced then everything around it goes up. You never really win.
Ray Shaw
Telstra has a $50 per month home phone plan that runs over NBN (as you have an alert alarm) https://www.telstra.com.au/help/critical-information-summaries/personal/home-phone/telstra-upfront-home-phone-plans/telstra-upfront-home-phone-plan $600 per year. Not sure about teh Optus plan as it has disappeared from its website. I suspect it’s just a $10 add-on to the NBN package. Aussie Broadband has a $50 per month ($60 inc calls) plan for seniors.
Gayle
I agree that this NBN price hike is a money grab.
I have been with OPTUS for many years and have been told that my bill will be rising by $5 a month… Which is $60 per annum. So for my home phone which I rarely use and a basic NBN connection I will now be paying $89 per month which is a whopping $1,068 per annum for a one personhoushold.
A COMPLETE RIPOFF!!!!!
Ray Shaw
If you want value tryt Buddy (owned by AussieBB) or Aussie BB if you want excellent service.
Eric Collier
I’m not familiar with Buddy, but I moved to Aussie BB a few months ago and they provide a fantastic level of service.